FAQs

About KP

1. What is kpmedicalsupplies.com?

kpmedicalsupplies.com is online B2B marketplaces, connecting hundreds of suppliers and buyers worldwide, specifically for medial supplies and personal protective equipment. To provide accurate and dependable information for global buyers, we are bridging the gap between global buyers and qualified Chinese suppliers.

For more details about us, please click https://kpmedicalsupplies.com/about/

2. Does kpmedicalsupplies.com supply or sell products?

kpmedicalsupplies.com does not sell products. All products on kpmedicalsupplies.com are provided by qualified and audited suppliers from China. With our network of manufacturers and suppliers, you could send inquires to suppliers and discover opportunities.

We play our part in securing qualified supplier matching, verifying suppliers, assisting in legal support, and providing shipping advice.

3. Can kpmedicalsupplies.com recommend specific products to me?

Sorry, product recommendation to individual buyer is temporarily out of service. However, we have two ways that will support your sourcing if you need more products:

1) By selected your product category and sending your request on homepage https://kpmedicalsupplies.com/, you will reach suppliers effectively.

2) Subscribe our newsletter at the buttom of our website, and you will get emails with the latest and hottest products information periodically.

Account Management

1. What's the difference between Personal Buyer and Business Buyer?

Both Personal Buyer Account and Business Buyer Account allows you the access to manage your account, wish list and enquiry record.

Benefits of a Business Buyer Account:

We highly recommend you register as a business buyer. Seriously, time is money, time is life.

Trading Safety

1. How can I check suppliers' products quality?

To check product quality, you are advised to turn to Third Party Inspection. Globally recognized inspection & verification agents, such as SGS(https://www.sgsgroup.com.cn/zh-cn/inspection) , TÜV(https://www.tuv-sud.cn/cn-scn/industry/healthcare-medical-devices) are recommended, which can help check quantity & quality of products. You can also turn to other third party organizations you trust.

2. How can I reduce trade risks during business?

kpmedicalsupplies.com would like to remind you to pay special attention to trade safety. The suggested business process is as follows: sign a formal contract with agreed product quantity and lead time before payment, apply third party inspection before shipping, apply for legal support for any disputes, etc.

3. Will the Coronavirus (COVID-19) cause delays in delivery and shipment?

Customs and logistics (except Hubei province) have gradually returned to normal performance after the Chinese lunar year holiday in 2020, but cargo delays are inevitable since the total output volume of China's shipping increases. Please confirm the shipping schedule with your supplier before placing an order.

4. Is it safe to receive a package from China?

According to WTO (World Health Organization), “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.”

You can find more Q&A on WTO website: https://www.who.int/news-room/q-a-detail/q-a-coronaviruses

5. How can I submit a complaint?

To avoid a misunderstanding and provide better support for our members, kpmedicalsupplies.com has a professional team to handle complaints of trade disputes. Please contact us to submit your complaint.

About Products

1. How can I search for products on kpmedicalsupplies.com?

You can use two ways to find products as follows:

1) Use keywords to search: Visit kpmedicalsupplies.com and enter a product name in the search box on navigation, and then click the Search button.

2) Use product directory: kpmedicalsupplies.com has classified products and suppliers into several categories. Choose the category of your products and discover the products on list.

2. What should I do if I can't find suitable products?

When you have difficulty in searching for products, our Request For Quote form helps you trade easier. Please post your request on homepage https://kpmedicalsupplies.com/.

Besides, you are advised to communicate with your suppliers, since most of them are experienced suppliers or manufacturers in China, who have the ability to help you source more or build up a new supply chain.

3. What should I do if the item is not received or not as described?

Please attach any photos or videos of the item while contacting info@kpmedicalsupplies.com, and apply legal support if needed.

Wishlist